Terms & Conditions
Terms and conditions for the supply of goods, services and digital content to consumers. These terms are for contracts concluded online (as opposed to on-premises contracts).
1. These terms
2. Information about us and how to contact us
3. Our contract with you
4. Our products
5. Your rights to make changes
6. Our right to make changes
7. Providing the products
8. Your rights to end the contract
9. How to end the contract with us (including if you have changed your mind)
10. Our rights to end the contract
11. If there is a problem with the product
12. Price and payment
13. How we may use your personal information
14. Other important terms
1. THESE TERMS
1.1. What theses terms cover. These are the terms and conditions on which we supply products to you, whether these are good or services.
1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1. Who we are. We are Claud Fürst Limited, a company registered in England and Wales. Our company registration number is 09232739 and our registered office is at Woodlands Grange, Woodlands Lane, Bradley Stoke, BS32 4JY.
Our registered VAT number is GB 225 1379 23.
2.2. How to contact us. You can contact us by telephoning us at +44 7977 116060 or by writing to us at Claud Fürst, Green Park House, 15 Stratton Street, W1J 8LQ, UK or firstname.lastname@example.org.
2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4. ‘Writing’ includes emails. When we use the words ‘writing’ or ‘written’ in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources, which we could not reasonably plan for, because we identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. OUR PRODUCTS
4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purpose only. Although we have made every effort to be as accurate as possible, we allow for a 2% tolerance on sizes, weights, capacities, dimensions, colours and measurements indicated on our website. We cannot guarantee that your device’s display accurately reflects the colours of the products, but have made every effort to display the colours of all our products accurately.
4.2. Product packaging may vary. The packaging of the product may vary from that shown on images on our website.
5. YOUR RIGHT TO MAKE CHANGES
5.1. After your order has been accepted and we have sent you a confirmation email including your order number, changes to your order are no longer possible. If you wish to make changes to your order, our return and exchange policy will apply.
6. OUR RIGHT TO MAKE CHANGES
6.1. Minor changes to the products. We may change the product:
(a) To reflect changes in relevant laws and regulatory requirements; and
(b) To implement minor technical adjustments and improvement, for example to address a security issue. These changes will not affect your use of the product.
7. PROVIDING THE PRODUCT
7.1. Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2. When we will provide the product. We will deliver the products as soon as reasonably possible and in any event within 30 days after the day on which we accept your order OR we will contact you with an estimated delivery date OR to agree a delivery date.
7.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4. If you are not at home when the product is delivered. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.5. If you do not re-arrange delivery. If after a failed delivery to you, you do not re-arrange delivery or collect your ordered products from a specified delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable effort, we are unable to contact you to re-arrange delivery or collection we may end the contract and clause 10. will apply.
7.6. Your legal rights if we deliver late. If
(a) Delivery within the delivery deadline was essential (taking into account all the relevant circumstances);
(b) We have refused to deliver the products;
You can reject or cancel the order for some of those products, unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must allow us to collect them from you. We will cover the collection cost in the event of late delivery. For refunds clause 9.6 applies.
7.7. When you become responsible for the product. The products will be your responsibility from the time we deliver the products to the address you gave us or you or a carrier organised by you collect it from us.
7.8. When you own the goods. You own a product one we have received payment in full.
7.9. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, your correct delivery address. This information will be required to complete the buying process on our website. If incomplete information has been received, we will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or give us incomplete or incorrect information, we may either end the contract (and clause 10. will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.10. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
(a) Deal with a security problem or make minor technical changes;
(b) Update the product to reflect changes in relevant laws and regulatory requirements;
7.11. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 60 days you may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 60 days and we will refund any sums you have paid in advance for the product.
7.12. We may also suspend the supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12.4.) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.6.). We will not charge you for the products during the period for which the products are suspended, but may charge you interest on your overdue payment (see clause 12.5.).
8. YOUR RIGHTS TO END THE CONTRACT
8.1. You can end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed, in accordance with clause 4.1. (2% tolerance) you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see clause 11.;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
(c) If you have changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to take responsibility for the cost of the return.
8.2. Ending the contract because of something we have done or are going to do. If you are ending the contract for a reason set out below, the contract will end immediately and we will refund you in full for any products which have not been provided to you.
(a) We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(b) There is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 60 days; or
(e) We have delivered late (see clause 7.6.).
8.3. Exercising your right to change your mind, (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more details in these terms.
8.4. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
(a) Products that have been used and subsequently damaged;
(b) Services, once these have been completed, even if the cancellation period is still valid;
(c) Any products which become mixed inseparably with other items after their delivery.
8.5. How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
(a) Have you bought goods (for example, a bag), if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
(b) Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.
9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1. Tell us you want to end the contract. To end the contract with us, please let us know by following our return policy:
9.2. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, or allow us to collect them from you. Please follow our return or exchange policy. If you are exercising your right to change you mind you must allow us to collect the goods from you within 14 days from the day you (or someone you nominated) received the goods (clause 8.5.).
9.3. When we will pay the cost of return. We will pay the costs of return:
(a) If the products are faulty or misdescribed;
(b) If you are ending the contact because we have told you of an upcoming change to the product, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong (as per clause 8.2.); or
(c) In all other circumstances (including where you are exercising your right to change your mind) you are liable for the costs of return.
9.4. What we charge for collection. If you are responsible for the costs of return and we are collecting the products from you, we will charge you our standard charges for delivery, as listed in our Q&A section (delivery time and cost).
9.5. How we will refund you. We will refund you the price you paid for the products, by the method you used for payment. However, we may make deductions from the price, as described in clause 9.6.
9.6. Deductions from refunds.
(a) We may reduce your refund of the price by your handling the product in a way which would not be permitted in a shop (the product has been used or subsequently damaged).
(b) All returned goods must be in perfect condition with their original packaging and tags attached to the product.
(c) Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.7. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change you mind then:
(a) If the products are goods, your refund will be made within 14 days from the day on which we receive the product back from you.
10. OUR RIGHT TO END THE CONTRACT
10.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) You do not make any payment to us when it is due and you still do not make payment within 14 days of us reminding you that payment is due;
(b) You do not, within a reasonable time of us asking for it, provide us with information that is necessary (name, address for delivery, email and phone number) for us to deliver the products to you;
(c) You do not, within a reasonable time, allow us to deliver the products to you;
(d) You do not, within a reasonable time, allow us access to your premises to supply the services.
10.2. You must compensate us if you break the contract. If we end the contract in the situations set our in clause 10.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you a £25.00 administration fee as compensation for the net costs we will incur as a result of your breaking the contract.
11. IF THERE IS A PROBLEM WITH THE PRODUCT
11.1. How to tell us about problems. If you have any questions or complaints about our products, please contact us.
12. PRICE AND PAYMENT
12.1. Where to find the price for the product. The price for the products (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the products advised to you is correct. However, please see clause 12.3. for what happens if we discover an error in the price of the product you order.
12.2. We will pass on changed in the rate of VAT. If the VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.
12.4. When you must pay and how you must pay. We accept payment with all major credit and debit cards. When you must pay depends on what product you are buying:
(a) For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
(b) For services. When you must pay depends on the terms and conditions set out in the service agreement.
12.5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on your overdue amount at the rate of 8% a year above the base lending rate of our bank Barclays plc. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.6. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1. How we will use your personal information. We will use your personal information you provide to us:
(a) To supply the products to you;
(b) To process your payment for the products; and
(c) If you agreed to this during the order process, to inform you about similar and new products that we provide, but you may stop receiving these at any time by contacting us.
13.2. We will only give your personal information to third partied where the law either requires or allows us to do so.
14. OTHER IMPORTANT TERMS
14.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, and the transfer falls before the period you own the product (see clause 7.7.) you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
14.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. However, you may transfer our guarantee to a person who has acquired the product or, where the product is services, any item or property in respect of which we have provided the services. We may require the person to whom the guarantee is transferrable to provide reasonable evidence that they are now the owner of the relevant item or property, for example by sales receipt as proof of purchase or service agreement.
14.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms (except as explained in clause 14.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
14.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.6. Which laws apply to this contract and where you might bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.